Privacy Policy


I. Introduction

When you use, you trust us with your personal data. That starts with helping you understand our privacy practices. 

This notice describes the personal data we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our privacy overview, which highlights key points about our privacy practices. 

II. Overview

A. Scope of Services

This notice applies to users of Aracuda services anywhere in the world, including users of mobile apps, websites, features, or other services. 

This notice describes how Aracuda collects and uses personal data. This notice applies to all users of our apps, websites, features, or other services anywhere in the world, unless covered by a separate privacy notice, such as the Aracuda Privacy Policy (see below). This notice specifically applies to: 

Buyers: individuals who request or receive inspection reports, including those who receive inspection reports requested by another buyer or person, or business. 

Inspectors: individuals who provide inspections to Buyers individually or through partner inspection companies. 

This notice also governs Aracuda’s other collections of personal data in connection with its services. For example, we may collect the contact information of individuals who use accounts owned by ARACUDA for Business customers, or of owners or employees of inspection companies; personal data of those who start but do not complete applications to be Inspectors; or other personal data in connection with our mapping technology and features. 

All those subject to this notice are referred to as “users” in this notice. 

In addition, please note the following: 

For users in Argentina: The Public Information Access agency, in its role of Regulating Body of Law 25.326, is responsible for receiving complaints and reports presented by any data subjects who believe their rights have been impacted by a violation of the local data protection regulation.

For users in Brazil: Information regarding ARACUDA’s privacy practices required under Brazil’s General Data Protection Law (Lei Geral de Proteção de Dados – LGPD) is available upon request. 

For California users: Information regarding ARACUDA’s privacy practices related to the California Consumer Privacy Act (CCPA) is available upon request. 

For users in Colombia: This notice also applies to lessors and lessees. For the purposes of this notice, lessors will be considered Inspectors and lessees will be considered Buyers.  

For users in Mexico: Information regarding ARACUDA’s privacy practices required under Mexico’s Mexican Personal Data Protection Law (Ley Federal de Protección de Datos Personales en Posesión de los  Particulares) is available upon request. 

For users in Nigeria: ARACUDA does not process the personal data of users in Nigeria for purposes of the legitimate interests of ARACUDA or other parties. Instead, ARACUDA processes such personal data on the grounds that it is necessary to fulfill our obligations to users under our Terms of Use or other agreements with users, or based on users’ consent. 

For Guest Users: The personal data of those who order or receive inspection reports via partner websites or apps (such as when ordering from a partner website), or arranged by other account owners (collectively “Guest Users”) is used solely to provide such inspections and reports or other services requested through a third party, and for purposes of safety and security, customer support, research and development, enabling communication between users, and in connection with legal proceedings and requirements, each as described in “How we use personal data” below.  Guest User personal data may be shared with third parties for these purposes. Such data may be associated with and accessible by the owner of that account. This specifically includes Guest Users who receive inspections/reports ordered by owners of Business accounts or who receive inspection reports ordered by friends, family members, or others. To submit questions, comments, or complaints regarding Guest User data, or to submit requests regarding such data, please contact 

Our practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places. Please contact us here or through the addresses below with any questions regarding our practices in a particular country or region.

B. Data controller and transfer

ARACUDA has an internal data controller or data protection officer (DPO) for the personal data collected in connection with the use of ARACUDA’s services in the European Economic Area, the United Kingdom, and  Switzerland. 

ARACUDA’s DPO is the data controller for the personal data collected in connection with the use of ARACUDA’s services everywhere else.

ARACUDA operates and processes business and personal data globally. The exercise of data protection rights can be directed at the DPO mentioned above, preferably via the designated channels 

(, and will be handled by ARACUDA as a group. We may also transfer such data to countries other than the one where our users live or use ARACUDA’s services.  

We do so to fulfill our agreements with users, such as our Terms and Conditions, or based on users’ prior consent, adequacy decisions for the relevant countries, or other transfer mechanisms as may be available under applicable law, such as the Standard Contractual Clauses. Questions, comments, and complaints about ARACUDA’s data practices can be submitted to

C. Data collections and uses

A. The data we collect

ARACUDA collects personal and business data: 

  • Provided by users to ARACUDA, such as during account creation
  • Created during the use of our services, such as location, app usage, and device data, and from other sources, such as other users or account owners, business partners, and vendors.